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Vetted by Alpine
Hand-selected by Alpine
Jennifer
Executive & Operations Support Specialist
An experienced administrative and operations professional who brings calm, structure, and proactive problem-solving to busy leaders and teams.
Executive SupportOperations SupportClient SupportProject CoordinationCRM & Systems
13+ years of experienceAvailable 15 hrs/week · Mon–Fri 9–5 CT
Watch Jennifer's introThe person behind the profile
Meet Jennifer
Jennifer is an experienced administrative and operations professional with more than 13 years of experience helping leaders, teams, and clients stay organized and supported. She excels at bringing calm and structure to busy environments, whether that means managing schedules and communications, coordinating projects, supporting clients, improving workflows, or keeping day-to-day operations moving.
Jennifer combines strong administrative skills with a background in business management, team leadership, customer service, and healthcare operations. Known for being attentive, proactive, and solutions-oriented, she stays ahead of deadlines, notices what needs attention, and helps solve problems before they become bigger ones. Her goal is to create clarity behind the scenes so her clients can stay focused on leading and growing their businesses.
Outside of workJennifer enjoys making jewelry and crafting candles in her downtime, combining her creative side with a little self-care.
“She was always on top of deadlines and even helped me keep up with mine. She is very attentive and intentional with her work. Her ability to listen to a problem and instantly recommend solutions is unmatched.”
Portfolio examples
Take a look at some of Jennifer's work
Click through the examples to explore her design work.
Branding and Marketing
Practical support
Everything You Need to Run Smoothly
69 areas of support, each handled with care, precision, and a genuine commitment to your success.
Inbox and Email Management
Jennifer will manage your communications, organize your inbox, and prioritize messages, ensuring you can focus on high-impact work without missing important details.
Calendar and Appointment Scheduling
She proactively handles your calendar and coordinates appointments, creating a structured schedule that protects your time and prevents conflicts before they can happen.
Meeting Coordination and Follow-Up
Jennifer expertly arranges meetings and manages all follow-up communications, ensuring every action item is tracked and your team stays perfectly aligned.
Data Entry and Document Management
She maintains organized, accurate records and documents, establishing a clear system so your essential information is always secure and easily accessible when needed.
Administrative Reporting
Jennifer compiles key data and prepares clear administrative reports, providing you with the timely, organized information needed to make informed business decisions.
Presentation Creation
She assists with creating polished, professional presentations by organizing content and structuring slides, allowing you to communicate your vision with clarity and confidence.
Proofreading
Jennifer carefully reviews documents for accuracy and clarity, ensuring your communications are polished and professional, which helps maintain your high standards.
Confidential Information Management
With experience in healthcare and client services, Jennifer handles sensitive information with the utmost discretion, ensuring your confidential data remains secure.
General Executive Support
She provides proactive and attentive support to busy leaders, anticipating needs and managing daily tasks so you can focus on strategic priorities.
Project Coordination
Jennifer keeps projects moving forward by organizing tasks, tracking deadlines, and coordinating team efforts, ensuring your key initiatives stay on schedule.
Workflow Organization
She excels at creating structure within busy environments by organizing workflows, helping your team operate more efficiently and reduce operational bottlenecks.
Process Improvement
Jennifer identifies opportunities to refine day-to-day processes, implementing solutions that save time and increase clarity for you and your team.
Scheduling
Drawing on her extensive experience, Jennifer manages complex scheduling for teams and leaders, ensuring everyone’s time is optimized and appointments run smoothly.
Administrative Operations
She keeps your day-to-day business functions running smoothly, handling administrative details so you can stay focused on core business growth and leadership.
Budget Tracking and Support
Leveraging her business management background, she assists with tracking budgets, ensuring your financial data is organized and accessible for planning purposes.
Strategic Planning Support
Jennifer provides key administrative support for your strategic planning sessions, helping organize information and document outcomes so you can focus on big-picture goals.
Documentation and Reporting
She creates clear, organized documentation and reports for operations and projects, providing the visibility needed to track progress and make informed decisions.
Cross-Functional Coordination
Jennifer facilitates smooth communication and collaboration between different teams or departments, ensuring everyone is aligned and working toward the same objectives.
Client Communication
With extensive experience in client services, she handles communications professionally and attentively, ensuring your clients feel heard, valued, and well-supported.
CRM Management
Jennifer maintains accurate and up-to-date CRM records, ensuring your client data is organized and readily available to support relationship management efforts.
Customer Service
She provides exceptional customer service by responding to inquiries and addressing needs promptly, strengthening client relationships and building lasting trust and loyalty.
Client Onboarding
Jennifer helps create a smooth and welcoming onboarding experience for new clients, managing administrative details so they feel supported from day one.
Relationship Management
She nurtures client relationships through proactive communication and reliable support, helping to increase satisfaction and improve long-term customer retention for your business.
Billing and Account Support
Jennifer expertly handles client billing questions and provides account support, resolving issues efficiently to ensure a seamless and positive customer experience.
Technical Troubleshooting
She provides initial technical troubleshooting for clients, helping solve common problems quickly and escalating complex issues to ensure a timely resolution.
Conflict Resolution
Jennifer approaches client issues with a calm and solutions-oriented mindset, helping to de-escalate conflicts and find resolutions that preserve the relationship.
Customer Retention
By delivering attentive and consistent support, she helps increase client satisfaction and loyalty, contributing directly to higher customer retention for your business.
Employee Onboarding
Jennifer supports the administrative side of employee onboarding, helping to create a structured and welcoming experience for new team members from the start.
Training Coordination
Drawing on her experience in team leadership, she coordinates training logistics to ensure your team development initiatives are well-organized and successful.
Recruiting Support
She provides administrative support for the hiring process, including scheduling and communication, to help you find and onboard the right talent efficiently.
Team Scheduling
Jennifer manages team schedules and coordinates availability, preventing conflicts and ensuring operational coverage so your team can work together more effectively.
Team Communication
She facilitates clear and consistent team communication by managing announcements and updates, ensuring everyone stays informed and aligned on important matters.
Hiring and Administrative Support
With a background in business management, she handles administrative tasks related to hiring, helping streamline the process from recruitment to onboarding.
Website Building and Content Management
She can assist with managing your Squarespace website, including updating content and making basic changes to keep your online presence current.
Squarespace Site Updates
Jennifer handles routine updates and content changes on your Squarespace site, ensuring your website remains fresh, accurate, and professional for visitors.
Digital Content Creation
Using tools like Canva, she helps create polished digital content for your online channels, supporting your brand and marketing material needs.
Basic Website Troubleshooting
She can investigate and resolve common website issues, providing first-level troubleshooting to get your site back online quickly and minimize downtime.
Landing Page Updates
Jennifer updates content and elements on your landing pages, ensuring your marketing campaigns are supported with accurate and compelling information for visitors.
Online Presence Support
She provides general support for maintaining your digital presence, helping with content updates and other tasks to keep your brand looking professional online.
Canva Design
Jennifer uses Canva to create visually appealing marketing materials and digital content that align with your brand identity and professional standards.
Adobe Photoshop
She utilizes Adobe Photoshop for basic image edits and design tasks, ensuring your visual content is polished and ready for use.
Marketing Materials
She assists in creating and updating marketing materials like flyers and digital graphics, ensuring your promotional content is consistent and professional.
Flyers and Promotional Pieces
Jennifer designs and prepares flyers and other promotional pieces, providing you with tangible, well-designed assets to support your marketing campaigns.
Branding Support
She helps maintain your brand's visual consistency across various materials, ensuring all content aligns with your established branding guidelines and aesthetic.
Visual Content Creation
Jennifer creates engaging visual content using tools like Canva and Photoshop, helping to elevate your brand's online presence and marketing efforts.
Online Research
She conducts thorough online research on assigned topics, gathering and synthesizing information to provide you with the clear insights needed for decisions.
Information Organization
Jennifer excels at organizing research findings and complex information into clear, accessible formats, saving you time and improving your ability to use it.
Troubleshooting
With a solutions-oriented approach, she investigates and helps solve operational or technical problems, finding practical solutions to keep things running smoothly.
Resource Navigation
She quickly learns and navigates new tools and resources, efficiently finding the information or functionality needed to support you and your team.
Process Improvement
She proactively identifies areas for improvement in daily workflows, suggesting and implementing changes that increase efficiency and bring clarity to your operations.
Documentation of Findings
Jennifer meticulously documents research findings and solutions in a clear, organized manner, creating a valuable knowledge base for you and your team.
Case Management
Drawing on her healthcare background, she provides administrative support for case management, helping to organize client information and coordinate next steps.
Patient and Client Coordination
She handles scheduling and communications for patients and clients with care, ensuring a smooth, organized, and supportive experience from start to finish.
Client Advocacy
Jennifer provides supportive communication for clients, ensuring their needs are documented and conveyed accurately to help them navigate complex processes effectively.
Documentation
She maintains precise and organized documentation for client and patient records, ensuring all information is current, confidential, and easy to reference.
Healthcare Administrative Support
With experience in healthcare operations, she manages confidential records, provider communication, and scheduling, ensuring the administrative side runs smoothly and compliantly.
Compliance-Minded Record Keeping
Jennifer manages sensitive records with a focus on compliance and confidentiality, ensuring your data management practices are secure and professionally handled.
Wealthscape
Jennifer is familiar with the Wealthscape platform, allowing her to provide knowledgeable support for tasks related to its financial services functions.
Black Diamond
She has experience with the Black Diamond wealth management platform, enabling her to efficiently support reporting and client data management tasks.
Salesforce
Jennifer is proficient in using Salesforce for CRM management, ensuring your client data is meticulously organized to support sales and service efforts.
HubSpot
She can effectively manage client relationships and marketing data within HubSpot, helping you leverage the platform to its full potential for growth.
Zendesk
With experience in Zendesk, she capably manages customer service inquiries and support tickets, ensuring timely responses and a positive client experience.
Cerner
Her familiarity with Cerner allows her to provide administrative support within healthcare environments, efficiently navigating its system for records and scheduling.
ChatGPT for Research and Drafting
Jennifer leverages ChatGPT to accelerate initial research and create first drafts, providing you with well-structured starting points for important documents and communications.
Claude for Documentation and Content
She utilizes Claude to help generate and organize documentation and content, enhancing her ability to produce clear, comprehensive materials more efficiently.
Gemini for Workflow Support
Jennifer uses Gemini to explore workflow improvements and process optimizations, helping her identify innovative solutions to enhance your operational efficiency.
Microsoft Copilot
She uses Microsoft Copilot within the MS Office suite to streamline tasks like drafting emails and summarizing documents, boosting her daily productivity.
AI-Assisted Content Creation
She employs AI tools to assist in creating content, allowing her to quickly generate ideas and drafts that can be refined into polished final products.
AI-Assisted Process Documentation
Jennifer uses AI to help draft and structure process documentation, creating clear, easy-to-follow guides for your team's workflows and standard procedures.
Technology
Tools Jennifer Works With Daily
The platforms Jennifer reaches for to keep communication, projects, and client work moving smoothly.
Microsoft 365
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Google Workspace
Slack
Salesforce
HubSpot
Zendesk
CRM Systems
Cerner
Project Management Software
Canva
Adobe Photoshop
Squarespace
Wealthscape
Black Diamond
ChatGPT
Claude
Gemini
Microsoft Copilot
Career background
Professional Experience
Experience that translates to your business.
Jennifer's experience brings context, judgment, and confidence to the work—not simply familiarity with a task list.
Role 1
Business Management & Operations
Small business environment
Managed schedules, budgets, administrative functions, hiring, training, and day-to-day team operations.
Role 2
Client & Account Support
Client services environment
Handled high-volume client communications, billing questions, account support, technical troubleshooting, and CRM records.
Role 3
Healthcare Operations Support
Healthcare organization
Supported healthcare operations including confidential records, scheduling coordination, and provider communication.
Industry experience
Understands the context behind the work.
HealthcareProfessional ServicesClient Services
Why work with Jennifer
The Qualities You Can Count On
A trusted partner who treats your business like their own.
Communication Style
Warm, clear, and responsive. Jennifer listens carefully, asks the right questions, and keeps the people she supports informed without adding noise.
Organization & Work Style
Structured and deadline-driven. She stays ahead of what is coming, tracks the details, and keeps busy environments running calmly.
What Clients Rely on Jennifer For
Keeping schedules, communications, and client relationships in order, and quietly improving the processes behind them.
Approach to Problems
Solutions-oriented. Jennifer spots issues early, recommends practical fixes quickly, and steps in wherever she is needed.
Dependable
Attentive
Positive
Teachable
Proactive
Education & training
A Foundation for the Work.
Master of Business Administration
Master of Science in Healthcare Management
Bachelor of Science in Psychology
In their own words
Meet Jennifer
Hear directly from Jennifer about how they work and the kind of support they love to provide.
Why Jennifer is an Alpine VA
Selected with care.
Supported for the long run.
We know Jennifer's strengths and the kind of client relationship where those strengths can make the greatest difference.
Five-Step Vetted
Carefully screened for experience, judgment, communication, and fit.
Personally Matched
Recommended because their strengths align with your specific needs.
Supported by Alpine
Our team stays involved as the working relationship develops.
U.S.-Based Professional
Experienced, dependable support aligned with your business.
Fill-In & Replacement Guarantee
If plans change or the match is not right, Alpine helps keep your support consistent.
Meet before you commit
Think Jennifer could be a fit?
Schedule a conversation with Alpine. We'll talk through what you need and arrange a chance to meet Jennifer before you make any commitment.
Meet Jennifer