Inbox Management
Jillian organizes, prioritizes, and responds to your emails, ensuring timely communication and freeing you to focus on high-priority work.
Vetted by Alpine
Hand-selected by Alpine
Jillian
Executive, Administrative & Operations Virtual Assistant
A versatile, highly experienced support partner who keeps operations organized, clients cared for, and important details from falling through the cracks.
Executive SupportAdministrative SupportOperationsBookkeeping SupportClient Management
15+ years of experienceAvailable ESTWith Alpine since 2023
The person behind the profile
Meet Jillian
Jillian is the definition of a “Jill of all trades.” With more than 15 years of virtual administrative and operations experience, she has built her career around becoming the trusted behind-the-scenes person who keeps businesses organized, clients cared for, and details from falling through the cracks. She is equally comfortable managing an inbox, coordinating a packed calendar, handling billing and bookkeeping tasks, creating marketing materials, working with vendors, updating a CRM, or jumping into an unfamiliar project and figuring out what needs to happen next.
Jillian thrives on variety and is especially valuable to business owners who need someone resourceful enough to wear multiple hats. She brings a rare combination of administrative experience, business operations knowledge, creativity, and practical problem-solving. Since joining Alpine in 2023, she has built strong, long-term client relationships through trust, consistency, clear communication, and a willingness to jump in wherever she is needed. Give Jillian the outcome you want to achieve, and she is comfortable researching, learning, and finding a practical path forward.
Outside of workWhen Jillian isn’t working, she’s usually spending time with her family and two pups or planning their next Disney adventure. During the summer, her ideal office is poolside with her laptop open and an iced coffee nearby.
“Our VA has drastically improved our quality of life. Her thoughtfulness, efficiency, and kindness have been huge assets to our partners!”
Practical support
Everything You Need to Run Smoothly
40 areas of support, each handled with care, precision, and a genuine commitment to your success.
Calendar Management
She manages your complex schedule to prevent conflicts and protect your time, making sure you are always prepared for what's next.
Scheduling and Meeting Coordination
Jillian handles all the logistics of scheduling with multiple parties, so your important meetings are booked efficiently and professionally without any back-and-forth.
Travel Planning and Itineraries
She researches and books all travel arrangements and compiles detailed itineraries, providing you with a seamless and well-organized travel experience from start to finish.
Business Correspondence
Jillian drafts and manages professional communications on your behalf, maintaining a polished brand voice and ensuring your messages are clear, timely, and effective.
Document Creation and Formatting
She creates and refines professional documents, reports, and presentations, ensuring they are consistently polished, on-brand, and ready for any audience.
Data Entry and Record Management
Jillian accurately enters and maintains crucial business data, ensuring your records are organized, up-to-date, and easily accessible when you need them.
Research
She conducts thorough research on any given topic to gather key information and insights, providing you with the data needed for informed decision-making.
Reporting and Spreadsheets
Jillian compiles data and creates clear, easy-to-read spreadsheets and reports that help you track progress and make strategic business decisions.
Client Intake and Onboarding
Jillian streamlines the process for welcoming new clients, ensuring they have a smooth, professional, and positive first impression of your business.
Vendor Coordination
She acts as the primary point of contact for your vendors, managing relationships and logistics to ensure services are delivered on time.
Order and Inventory Coordination
Jillian manages e-commerce orders and inventory levels to prevent stockouts and streamline fulfillment, keeping your operations running smoothly.
Workflow and Process Support
She helps refine and manage your daily workflows, identifying opportunities for greater efficiency so your business operations run more smoothly.
Electronic File Organization
Jillian organizes your digital files into a logical and easy-to-navigate system, saving you valuable time when searching for important documents.
SOP Development and Documentation
She documents your standard operating procedures, creating clear guidelines that help streamline team training and ensure operational consistency.
Project Coordination
Jillian supports key projects by tracking timelines and tasks, ensuring that all moving parts are aligned and important details don't get missed.
Customer Follow-up
She handles timely and professional follow-up communications, helping nurture relationships and ensure a high level of client satisfaction.
Business Reporting
Jillian pulls data from various sources to create insightful reports, giving you a clear view of business performance to guide strategic planning.
Accounts Payable and Receivable
Jillian manages your incoming and outgoing payments, ensuring bills are paid on time and client invoices are sent and collected promptly.
Invoicing and Collections
She handles the entire invoicing process from creation to collections, helping improve your cash flow by ensuring timely payments from clients.
Expense Tracking
Jillian diligently tracks and categorizes business expenses, providing you with an accurate picture of spending to better manage your budgets.
Monthly Reconciliation
She reconciles your accounts each month to ensure your financial records are accurate and ready for review, providing you with peace of mind.
QuickBooks Support
Jillian provides support with day-to-day QuickBooks tasks, helping you maintain clean and organized financial records for your business.
Payroll Support
She assists with the administrative side of payroll, ensuring data is accurate and ready for processing so your team is paid correctly.
Financial Record Organization
Jillian organizes your financial documents and statements into a clean, accessible system, making tax time and financial review significantly easier.
Sales and Expense Reporting
She compiles detailed sales and expense reports, offering you clear financial insights to track profitability and make informed business decisions.
Canva Graphics
Jillian creates professional, on-brand graphics for your marketing needs using Canva, saving you the time and effort of designing materials yourself.
Social Media Support
She provides assistance with your social media channels, helping you maintain an active and engaging presence without being tied to your accounts.
Marketing Materials
Jillian creates and updates various marketing materials to keep your brand messaging consistent and professional across all client touchpoints.
Website Updates
She handles routine updates to your website content, ensuring that your online information is always current, accurate, and fresh for visitors.
Shopify Support
Jillian offers support for your Shopify store, assisting with product updates and other tasks to keep your e-commerce operations running smoothly.
Presentations
She creates and formats polished, professional presentations, ensuring your key messages are communicated clearly and effectively to any audience.
Basic Graphic and Image Editing
Jillian performs basic edits to images and graphics, ensuring your visuals are clean, properly sized, and ready for use in your materials.
Marketing Coordination
She helps coordinate your various marketing activities, ensuring campaigns are organized and collateral is ready so your efforts are cohesive and effective.
Client Communication
Jillian serves as a warm and professional point of contact for your clients, ensuring their needs are met with timely and helpful responses.
Customer Inquiries
She manages and responds to incoming customer questions, providing excellent service that builds trust and enhances your company's reputation.
Follow-ups
Jillian handles proactive follow-up communications with clients and prospects, ensuring no opportunity is missed and relationships are consistently nurtured.
CRM Updates
She keeps your CRM system up-to-date with the latest client information, ensuring your data is accurate, organized, and useful for your team.
Relationship Management
Jillian helps nurture your client relationships through clear communication and attentive follow-through, fostering loyalty and long-term client satisfaction.
Referral Coordination
She manages the intake and tracking of new referrals, ensuring a seamless and positive experience for both the referrer and the new prospect.
Technology
Tools Jillian Works With Daily
The platforms Jillian reaches for to keep communication, projects, and client work moving smoothly.
Google Workspace
Microsoft 365
Microsoft Word
Excel
PowerPoint
Access
Salesforce
QuickBooks
Zoom
Canva
Adobe
Photoshop
Illustrator
Procreate
Shopify
Mighty
Career background
Professional Experience
Experience that translates to your business.
Jillian's experience brings context, judgment, and confidence to the work—not simply familiarity with a task list.
Role 1
Executive & Administrative Support
Remote business environments
Provided comprehensive executive support across calendars, communications, travel, reports, presentations, budgets, marketing, research, and day-to-day priorities.
Role 2
Business Operations & Bookkeeping Support
Small-business environments
Managed scheduling, billing, collections, payroll support, purchasing, reporting, reconciliations, marketing, vendor relationships, and organized financial records.
Role 3
Small-Business Owner & E-Commerce Operator
Independent business environment
Managed e-commerce operations, inventory, purchasing, pricing, marketing, customer service, and the day-to-day systems required to keep a small business moving.
Role 4
Team & Client Operations
Client-service organizations
Managed and trained teams of more than 10 employees while supporting customer communication, client relationships, workflow coordination, and operational follow-through.
Industry experience
Understands the context behind the work.
Professional ServicesSmall BusinessE-CommerceClient Services
Why work with Jillian
The Qualities You Can Count On
A trusted partner who treats your business like their own.
Communication Style
Clear, thoughtful, and dependable. Jillian keeps clients informed, follows through consistently, and builds relationships grounded in trust.
Organization & Work Style
Exceptionally organized and reliable with deadlines. She keeps projects on track, catches small details, and can confidently manage many moving pieces at once.
What Clients Rely on Jillian For
Versatility and ownership. Jillian can move between executive support, operations, bookkeeping, client care, marketing, and unfamiliar projects without losing momentum.
Approach to Problems
Resourceful and practical. Give her the outcome you need, and she will research, learn, anticipate next steps, and figure out how to get there.
Resourceful
Dependable
Organized
Versatile
Proactive
Practical Problem-Solver
Education & training
A Foundation for the Work.
Associate Degree in Accounting
Why Jillian is an Alpine VA
Selected with care.
Supported for the long run.
We know Jillian's strengths and the kind of client relationship where those strengths can make the greatest difference.
Five-Step Vetted
Carefully screened for experience, judgment, communication, and fit.
Personally Matched
Recommended because their strengths align with your specific needs.
Supported by Alpine
Our team stays involved as the working relationship develops.
U.S.-Based Professional
Experienced, dependable support aligned with your business.
Fill-In & Replacement Guarantee
If plans change or the match is not right, Alpine helps keep your support consistent.
Meet before you commit
Think Jillian could be a fit?
Schedule a conversation with Alpine. We'll talk through what you need and arrange a chance to meet Jillian before you make any commitment.
Meet Jillian